Good preparation requires team work!

It is very important that you follow our service preparation procedures for the service you are receiving. By following these procedures, you will allow the extermination process to go smoothly and you will get better results. Access to treatment areas is also very important. We need to get into the areas where the pests live. The better preparation you provide – the better service we can provide.

Termite Treatment Checklist

Prior to start of treatment:

• Please remove all belongings 3 feet from walls that will be treated.
• Please lift carpet away 2 feet from walls that will be drilled/treated.
• Please inform All-Star if you have any underground sprinklers, pipes, drains, electrical lines, oil/gas lines and location of well or cistern.
• Remove all fragile belongings from shelves, as vibrations from drilling may cause them to fall.
• Please cover all valuable belongings in areas that will require drilling to avoid dust.
• All children and pets must be kept away from work areas during treatment.
• At times, slates and /or tiles may have to be drilled for proper treatment; All-Star will not be responsible for cracking and/or chipping.
• Please leave windows open before and during treatment for cross ventilation.

After Completion of Treatment:

• Please check all appliance (i.e. refrigerator) plugs, as these outlets may have been required for drilling.
• We recommend that you inspect the treatment areas after completion with the service specialist, and he/she will explain your treatment and answer any questions.

Bed Bug Service Preparation Procedures

To enable our pest control specialist(s) to thoroughly treat your living unit, please complete the following preparatory steps BEFORE service is performed.

BEDROOM

• Strip your bed and place its linens (i.e., sheets, pillow cases, blankets, spreads, etc.) into plastic bags and leave them on your mattress.

• Remove all items from:

  • the shelves and floors of your closet(s) / wardrobe(s)
  • the drawers of bureau(s) / dressers(s) and built-in storage unit(s)
  • desk drawers > put those items into plastic bags and store place them into bags.
• Remove all loose floor items, including those stored beneath beds and furniture, put them into plastic bags and place them in the center of your room.
• Remove all picture frames, posters, and other hangings from your walls and place them atop the items stored in the middle of room.
• Leave your travel bags and luggage in plain view.
• Move all items, including furniture, one foot away from each perimeter wall.
• Vacuum floor, mattresses, bedsprings, couches, chairs, and closets. Discard bag outside.

KITCHEN (if applicable)

• Put all loose floor items into plastic bags and place them in the center of the room.
• Move all items, including furniture, one foot away from each perimeter wall.

BATHROOM (if applicable)

• Remove all items from storage cabinets and drawers, place them into plastic bags, and place them in the tub/shower area.
• Put all personal items (toothbrushes, toothpaste, cosmetics, toiletries, medications, etc.) into sealed plastic bags and place these bags in the tub/shower area along with your other stored items.
• Put all loose floor items into plastic bags and place them in the center of the room.
• Move all items, including furniture, one foot away from each perimeter wall.

DO NOT REMOVE ITEMS FROM YOUR ROOM/APARTMENT UNTIL THE TREATMENT IS COMPLETE

DO NOT RE-ENTER UNIT FOR 6 HOURS FOLLOWING THE TREATMENT

AFTER EACH TREATMENT

• You MUST launder/dry clean your linens (i.e., sheets, pillow cases, blankets, spreads, etc.)
• It is strongly recommended that you launder/dry clean or tumble dry (high heat) all suspect items.

Follow-up treatments may be required in 4-6 weeks after the initial treatment and will require you to prepare in the same manner.

Cockroach Service Preparation

Prior to the initial service, the following steps should be performed by the homeowner to enable the service specialist to perform the most thorough treatment possible. This preparation is not required for subsequent service unless requested by your service specialist.

KITCHEN

• Remove all items (dishes, glassware, utensils, food, cleaning supplies, etc.) from cabinets and storage areas.
• Place all opened food (cereals, crackers, cookies, sugar, flour, spices, canisters, etc.) in refrigerator or sealed in plastic bags
• Items from above may be placed on table tops and covered with a sheet. (Keep floor areas clear).
• Empty all trash cans. Remove paper grocery bags from kitchen area.
• Wash down all cabinets and shelving and vacuum crevices around shelving to remove food debris.

BATHROOM

• Remove all items from medicine cabinets.
• Remove all items from storage cabinets and drawers.
• Place all personal items (toothbrushes, toothpaste, cosmetics, toiletries, medications, etc.) in sealed plastic bags. These bags may be placed in the bathtub along with other stored items. Keep floor areas clear.

BEDROOM

• Move all items from closet floor areas and closet shelving.
• Remove dresser drawers.
• Items may be stacked on beds and covered. Keep floor areas clear.

EXTERIOR

• Move all pet food, water dishes, pet toys and children's toys away from the perimeter of the house.
• Trim grass and weeds around the perimeter of the house.
• Remove all debris (leaves, clippings, sticks, boards, etc.) from the perimeter of the house.

PETS

• Arrange to have pets vacated at least four hours.
• Fish tanks must be covered and sealed with plastic. Pumps must be turned off at least four hours.
• Pet food dishes should be empty, clean and covered.
• Birds and reptiles must be removed from the structure.
• All occupants must leave for at least 4 hours following treatment

Food Service Facilities Preparation

Pest elimination service cannot be performed unless the following preparation and cooperation is provided prior to our service visits. Federal government regulations require proper advance preparation. Thank you for your participation in providing pest-free environment for this property.

DINING AREA

• Tables and chairs turned up on initial service only, or upon request.
• Booth seats opened and vacuumed
• Condiments and tablecloths removed from tables and placed on one table and covered with plastic sheeting (e.g. trash bag liners).

DINING AREA

• Empty all side stands, drawers and shelving. Place glasses and contents on table and cover with plastic sheeting.
• Wrap nozzles on juice dispensers, soda fountains, coffee makers, tea containers, etc., with saran wrap.

BAR/LOUNGE AREA

• Empty all shelves, cabinets and remove all items from sink area. Place items on top of bar and cover.
• Cover all glass racks with plastic wrapping. (e.g. trash bag liners).
• Pull all open bottles out of liquor room and cover.

DISHWASHING AREA

• Pull glass racks away from walls and cover.
• cover all exposed dishes.

MAIN KITCHEN; COOKS LINE

• Place all opened or exposed food items in reach-in or walk-in coolers or freezers.
• Turn off pilot lights on ovens, stoves and other gas equipment.
• All shelves emptied out and contents placed on top and covered.
• Cover fryer tanks with sheet pan or saran wrap.
• Empty lowerator.
• Cover all pots, sheet pans, and utensils.
• Cover all coffee and tea in boxes.

STORAGE ROOMS

• Boxes, buckets, mops, etc., on floor moved away from walls to allow access to corners and lower shelves.

ALL AREAS TO BE SERVICED

• Thorough clean-up prior to each scheduled service.
• Waste receptacles emptied and cleaned.
• All air ventilation systems (A/C, vents hoods, fans, etc.) turned off for a minimum of 2 hours.
• Leave sufficient lighting to treat complete areas effectively.
• Provide access to all areas of the facility including licked areas. [i.e. storage, offices, employee lockers (opened and emptied.)].
• Movable merchandise and equipment should be 18" - 24" away from walls.

NOTE: Customers and employees must evacuate treatment area and return no sooner than 30 minutes after ventilation system is resumed.

Rodent Control Preparation

Prior to the initial service, the following steps should be performed by the customer to enable the service specialist to perform the most thorough treatment possible. This preparation is not required for subsequent service unless requested by your service specialist.

KITCHEN

• Remove all items (dishes, glassware, utensils, food, cleaning supplies, etc.) from BOTTOM cabinets ONLY and storage areas.
• Keep floor areas clear.
• Empty all trash cans. Remove paper grocery bags from kitchen area.
• Provide access to perimeter of room by moving things away from wall and provide at least 6 inches.

BATHROOM

• Remove all items from the bottom of vanity.
• Remove all items from storage cabinets and drawers.
• Provide access to perimeter of room by moving things away from wall and provide at least 6 inches.

BEDROOM

• Move all items from closet floor areas and closet shelving.
• Keep floor areas clear.
• Provide access to perimeter of room by moving things away from wall and provide at least 6 inches

EXTERIOR

• Move all pet food, water dishes, pet toys and children's toys away from the perimeter of the house.
• Trim grass and weeds around the perimeter of the house.
• Remove all debris (leaves, clippings, sticks, boards, etc.) from the perimeter of the house.

PETS

• Arrange to have pets secured